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A+ Academy – Refund and Return Policy

Effective Date: 29/05/2025

At A+ Academy, we aim to provide the highest quality education and student support. This Refund and Return Policy outlines the conditions under which refunds or cancellations may be requested for course fees, registration payments, and other services.

1. Refund Eligibility

Refunds may be granted in the following circumstances:

  • The student withdraws from a course before the official start date.

  • A course is canceled by A+ Academy due to low enrollment or scheduling issues.

  • The student experiences a valid personal emergency and formally requests withdrawal (subject to management review).

  • Duplicate or accidental payments made by the student (verified with payment reference).

Refunds are not provided for:

  • Partial attendance or missed sessions.

  • Withdrawals after a course has started.

  • Payments for physical materials (e.g., handbooks).

  • Failure to meet attendance or academic requirements.

2. Refund Process

To request a refund, the student or guardian must:

  1. Send a written request to refund@apluss-academy.com within 7 working days of the original payment.

  2. Include:

    • Student’s full name and student ID/index number

    • Payment receipt or transaction reference

    • Reason for the refund request

  3. Allow up to 10 working days for review and processing.

Approved refunds will be issued via:

  • The original payment method (Stripe, bank transfer, etc.)

  • Or another agreed-upon method

3. Online Course Refund Policy

For online courses (e.g., ICT, English):

  • Full refund if the student cancels before first login or access.

  • No refund if the course has already been accessed.

  • If technical issues prevent access (on A+ Academy’s side), the student may receive a course credit or session reschedule.

4. Physical Course Refund Policy

For physical (in-person) courses:

  • Registration and tuition fees are non-refundable once the term begins.

  • Withdrawal requests made before the term start may be considered for refund at the academy’s discretion.

5. Payment Issues

If a payment is made in error (e.g., duplicate transaction):

6. Course Transfers

Students may request a course transfer (e.g., ICT to English or a different batch) by contacting the administration. Approval is based on course availability.

7. Non-Refundable Items

  • Printed materials or handbooks

  • Registration processing fees

  • Payment gateway or bank charges

8. Contact Information

For refund requests or inquiries:

A+ Academy – Finance Department
Email: refund@apluss-academy.com
Finance Support: finance@apluss-academy.com
Phone: +94 0766261801
WhatsApp: +94 0766261801

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